Again in 2012, Schiphol Group has endeavoured to offer customers a competitive price-quality ratio with the aim to safeguard and further strengthen the competitive position of Schiphol Mainport. We keep airport charges at a competitive level and offer passengers an increasingly wider range of shops and services. We continue to invest in streamlining the check-in and screening processes. Furthermore, the advanced baggage handling programme 70MB has been finalised.
My personal report
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