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Price winner 2012 in the category non-listed

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Performance indicators
Overview of performance indicators audited by a third party 

 

1. Schiphol College
  • Internal reports: quarterly
  • Reporting period: calendar year
  • Scope: Schiphol location
  • Registration: Schiphol College
  • 2012: 87,5% of learning-on-the-job programme examination candidates obtained diploma (75% in 2011)
  • 2012: 795 intermediate vocational education students enrolled (382 in 2011)
  • 2012: 75 interns placed (108 in 2011)
  • 2012: 59 vocational training courses followed by 118 groups (50 courses, 147 groups in 2011)

Schiphol College is the intermediary for learning-on-the-job positions, intermediate vocational education, internships and vocational training courses for logistics, security, facilities management and retail functions at the airport.

Learning-on-the-job positions: these are meant for people without completed training or work. By following a learning-on-the-job programme, they obtain better qualifications for entering the labour market. The performance indicator is measured as the percentage of students that obtain a diploma. In 2012, 87,5% of learning-on-the-job programme examination candidates obtained a diploma.

Intermediate vocational students: Schiphol College offers vocational secondary education programmes that have been tailored to jobs at the airport in the areas of security and air cargo logistics. Together with the Amsterdam regional training centre (ROC), we have helped students in selecting the training that is right for them. This is reflected in the fact that the number of intermediate vocational students more than doubled in 2012 to 795.

Interns: As a reslt of restructurings, companies that offer learning-on-the-job positions have less time to coach interns, as a result of which the number of placed interns dropped to 75.

Vocational training courses: the number of groups that followed one of the 59 training courses offered dropped to 118 in 2012. This is probably due to the economic crisis.

In view of the economic situation, our aim is to maintain the current level for programmes. More information on Schiphol College can be found in the section on sustainable employment.

2. CO2 emissions own activities
  • Internal reports: once a year
  • Reporting period: operating year
  • Scope: own activities Amsterdam Airport Schiphol at Schiphol location
  • Registration: Amsterdam Airport Schiphol
  • 2012: gross: 112,830 tonnes (116,015 tonnes in 2011)
  • 2012: net: 0 tonnes (6,482 tonnes in 2011)

Gross CO2 emissions of our own activities in the operating year 2012 amounted to 112,830 tonnes. Amsterdam Airport Schiphol compensated the CO2 emissions resulting from electricity consumption by purchasing green electricity certificates (guarantees of origin) and CO2 certificates for the remaining emissions. The net CO2 emissions in 2012 amounted to 0 tonnes, which means that Schiphol was CO2 neutral with respect to its own activities in 2012.

As of 2012, we apply emission factors that are based on the those of the Foundation for Climate Friendly Procurement and Business (Stichting Klimaatvriendelijk Aanbesteden en Ondernemen, SKAO). The gross and net CO2 emissions for 2011 have been recalculated, as a result of which these figures differ from the figures presented in the annual report over 2011. We strive for an increasing reduction of the part for which compensation is required in order to be CO2-neutral. More information about our CO2 emissions can be found in the section on climate-friendly aviation.

3. Recycling of normal waste
  • Internal reports: quarterly
  • Reporting period: operating year
  • Scope: own normal waste Amsterdam Airport Schiphol
  • Registration: Van Gansewinkel
  • 2012: 35.0% (30.2% in 2011)

Waste service provider Van Gansewinkel collects waste from different locations at Schiphol. The airport aims to increase the percentage of own normal waste that is recycled. The scope of this performance indicator is not exactly equal to the site environmental permit. This is because some tenants can conclude their own contract with a waste collector, as a result of which our waste collector does not collect the waste at all the locations covered by the site environmental permit.

In 2012, 35% of our own normal waste was recycled. The increase was entirely the result of the larger amount of grass that was mowed and processed in the months May and June. In the long term, the percentage for recycled normal waste should increase further. More information about waste collection and commodities can be found in the section on commodity shortagescommodity shortages.

4. Number of noise enforcement point breaches
  • Internal reports: quarterly
  • Reporting period: operating year
  • Scope: Amsterdam Airport Schiphol
  • Registration: Amsterdam Airport Schiphol
  • 2012: 2 (no breaches in 2011)

The noise impact for the local community is calculated using noise enforcement points. The operating year ended with two noise limit breaches. The Human Environment and Transport Inspectorate (Inspectie Leefomgeving en Transport, ILT) has conducted a meteo clause and cause and effect analysis and has applied the policy rules, on the basis of which it has established that there have been two formal limit breaches at enforcement points 32 and 33.

At the start of the experiment with the new standards and enforcement system, ILT issued a policy rule dictating that, in the event of any breaches as a result of the new system, an experiment-related dispensation procedure must be started. This way, a repeat of breaches of the limits at these enforcement points in the following year can be avoided as much as possible. ILT has already communicated this informally. We expect that, before long, the Inspector General will inform the State Secretary of this by means of an official memorandum. More information about this topic can be found in the section on noise and local community.

5. Purchasing from suppliers that exercise Corporate Responsibility
  • Internal reports: once a year
  • Reporting period: calendar year
  • Scope: Schiphol Nederland B.V.
  • Registration: Schiphol Nederland B.V.
  • 2012: 70.7% of total purchase volume (66% in 2011)

80% of all purchased products and services are supplied by some 45 suppliers and the remaining 20% are supplied by more than 1300 suppliers. The score on this performance indicator is measured on the basis of the data for the 80% group. Consequently, the score on this performance indicator cannot exceed 80%. In 2012, 70.7% of our total purchase volume was supplied by companies of which we are certain that they consciously exercise Corporate Responsibility. The aim is to continue this upward trend. More information on how we deal with suppliers can be found in the section on chain responsibility.

6. Diversity
  • Internal reports: quarterly
  • Reporting period: calendar year
  • Scope: Schiphol Nederland B.V.
  • Registration: Schiphol Nederland B.V.
  • 2012: 27.0% (23.4% in 2011)

Schiphol Netherlands B.V. aims to increase the diversity of the organisation by improving the rate of appointment of talented female employees to positions in the top of the organisation. At the end of 2012, 27% of the top positions were held by women. We appointed a female CFO in May2012. The aim is to increase the percentage to 30% by the end of 2014. More information about our HR policy can be found in the section on employees.

7. Absenteeism due to illness
  • Internal reports: every month
  • Reporting period: calendar year
  • Scope: Schiphol Nederland B.V.
  • Registration: Schiphol Nederland B.V.
  • 2012: 3.7% (4.7% in 2011)

In the past year, absenteeism due to illness decreased by 1% to 3.7%. Factors that contributed to this decrease included training sessions for operational managers regarding absenteeism counselling and the opportunity for employees to participate in preventive medical vitality examinations. The aim is to continue this downward trend. More information about our HR policy can be found in the section on employees.

8. Work-related accidents resulting in absence from work
  • Internal reports: quarterly
  • Reporting period: calendar year
  • Scope: Schiphol Nederland B.V.
  • Registration: Schiphol Nederland B.V.
  • 2012: SNBV not including fire brigade 1.6 (not applicable in 2011)
  • 2012: fire brigade 44.4 (not applicable in 2011)

Schiphol uses the Lost Time Injury Frequency (LTIF) to register work-related accidents. This measure enables us to compare our performance to that of other companies within and outside the sector and to previous years.

When calculating the number of work-related accidents resulting in absence from work per 1 million hours worked, we make a distinction between employees of the fire brigade and the other employees of Schiphol Nederland B.V. The LTIF of fire brigade employees is higher than that of office staff, in view of the greater risk of work-related injuries. Combining the two figures would result in a distorted view of the LTIF of office staff. The LTIF for Schiphol Nederland B.V. without the fire brigade is 1.6 and for the fire brigade only the LTIF is 44.4. The aim is to start a downward trend. More information about our HR policy can be found in the section on employees.

9. EPBD labels for existing buildings
  • Internal reports: once a year
  • Reporting period: calendar year
  • Scope: existing buildings in the Schiphol Real Estate B.V. (SRE) commercial real estate portfolio at the Schiphol location only
  • Registration: Amsterdam Airport Schiphol
  • 2012: 73.4% of the lettable floor area is label C or higher (73.9% in 2011)

At the end of 2012, 73.4% of the lettable floor area of Schiphol Real Estate (excluding operational real estate) at the airport had an A, B or C energy label in accordance with the European directive EPBD for energy performance of buildings.

This percentage is calculated on the basis of the number of square meters of lettable floor area (LFA). This performance indicator is applied to commercial property at the Schiphol location. Not included are operational property and commercial property at other locations or property that is owned by entities other than SRE. Investment property that is scheduled for demolition is also excluded. Warehouse space is not included due the fact that no EPBD label exists for this category of investment property.

The percentage over 2011 was recalculated because the previous calculation included a number of car parks. Since car parks are not part of the lettable floor area, these were excluded from the calculation. The aim is that, in 2013, 90% of the lettable floor area is label C or higher. More information on our environment-related activities can be found in the section on environment.

10. Aircraft stands adapted for FEGPs and PCAs during the year
  • Internal reports: quarterly
  • Reporting period: calendar year
  • Scope: Amsterdam Airport Schiphol
  • Registration: Amsterdam Airport Schiphol
  • 2012: 15 aircraft stands (30 aircraft stands in 2011)

The Airport Traffic Ruling stipulates that less and less use will be made of Auxiliary Power Units and Ground Power Units. Over the period 2010-2013, we will have installed Fixed Electrical Ground Powerfixed electrical ground power supplies Electric Ground Power supplies (FEGPs) and preconditioned air connections (PCA) at 61 aircraft stands. As part of this project, fifteen aircraft stands were adapted in 2012. More information on our environment-related activities can be found in the section on environment.

11. Oxygen content of surface water
  • Internal reports: quarterly
  • Reporting period: calendar year
  • Scope: surface water Amsterdam Airport Schiphol grounds
  • Registration: Amsterdam Airport Schiphol
  • 2012: 98.2% (95.4% in 2011)

The quality of the surface water is affected by the de-icing of aircraft and clearing ice and snow from runways, taxiways and platforms. The ice prevention and control agents used for this purpose are biodegradable but do, however, extract oxygen from the surface water. The quality of the water is determined based on the oxygen level in the water.

The Rijnland Water Board carries out oxygen level measurements at three transfer points. The percentage of days on which the average oxygen content exceeded 3 mg/l at the three enforcement points in 2012 was 98.2%. The breaches of the standard occurred during short periods of snow and ice in January, February and December 2012. The aim is that, by 2015, the standards that apply at the three enforcement points are met at all times. More information on our environment-related activities can be found in the section on environment.

12. Drinking water consumption per passenger
  • Internal reports: twice a year
  • Reporting period: operating year
  • Scope: drinking water consumption Amsterdam Airport Schiphol
  • Registration: Amsterdam Airport Schiphol
  • 2012: 13.6 litres (14.0 litres in 2011)

Amsterdam Airport Schiphol supplies drinking water to buildings at the Schiphol location. This includes all drinking water used by catering outlets, toilets, drinking fountains and the offices above the lounges. The scope of this performance indicator is not exactly equal to the site environmental permit, in part due to the fact that a portion of the drinking water is invoiced to Schiphol Real Estate and subsequently charged to the tenants.

This performance indicator is calculated by dividing drinking water consumption in the terminal by the number of passengers. In 2012, drinking water consumption per passenger decreased to 13.6 litres as a result of the installation of water softening units for the cooling towers on the roof. These installations concentrate the cooling water, as a result of which up to 20% less water needs to be replenished. The aim is to achieve a further decrease. More information on our environment-related activities can be found in the section on environment.

13. Runway incursions
  • Internal reports: every month
  • Reporting period: calendar year
  • Scope: airside Amsterdam Airport Schiphol
  • Registration: LVNL and Amsterdam Airport Schiphol
  • 2012: 42 runway incursions (36 in 2011)

Air Traffic Control the Netherlands (LVNL) and Amsterdam Airport Schiphol both register runway incursions. LVNL is leading in this process: Schiphol reports on this performance indicator but is reliant on LVNL for the completeness of notifications and incident reports. As of 2012, there is formal consultation between the two parties regarding the number of occurred runway incursions. In 2012, there were 42 runway incursions, all without serious danger. The aim is to realise a decrease with respect to this performance indicator. More information on airside safety can be found in the section on safety.

14. Bird strike rate
  • Internal reports: every month
  • Reporting period: calendar year
  • Scope: boundaries airport grounds
  • Registration: KLM and Amsterdam Airport Schiphol
  • 2012: 7.0 bird strikes per 10,000 air transport movements (7.6 in 2011)

Since 2005, home carrier KLM and Amsterdam Airport Schiphol have been using the same bird strike registration procedure. Amsterdam Airport Schiphol discusses these bird strikes with KLM on a monthly basis. The reports are discussed every quarter in the Schiphol Bird Strike Committee (SBC), which also discusses policy and the various bird dispersal resources and their effectiveness.

In 2012, the bird strike rate was 7.0 per 10,000 air transport movements. Compared to 2011, this is a decrease of 0.6 bird strikes per 10,000 air transport movements. Our aim for the long term is to realise a downward trend in the bird strike rate.

The average number of bird strikes was calculated by dividing the number of bird strikes reported by KLM and the bird strikes registered by Amsterdam Airport Schiphol that relate to KLM aircraft within specified boundaries of the air space by the number of KLM air transport movements. This means that the reported average is based on reports relating to approximately 50% of the total number of air transport movements.

We have opted for this approach, because the reports of the pilots of home carrier KLM are more reliable than reports from other airlines. Schiphol is, to a large extent, dependent on KLM for the registration of bird strikes and KLM in turn on the pilots. More information on airside safety can be found in the section on safety.

15. Comprehensive fire safety testing
  • Internal reports: every month
  • Reporting period: calendar year
  • Scope: Amsterdam Airport Schiphol
  • Registration: Amsterdam Airport Schiphol
  • 2012: 95% of the integral tests were carried out according to schedule (93% in 2011)

The airport is responsible for fire safety in the terminal. To ensure fire safety and the operational reliability of the fire protection system, comprehensive tests are carried out that encompass fire alarm systems, air conditioning systems, baggage handling systems, lift controls, roll-down shutters and evacuation systems. In 2012, 95% of the tests were carried out according to schedule (35 out of 37).

The definition of this performance indicator was changed in 2012. We now measure whether the comprehensive tests have been carried out in the year in which they were planned, rather than whether they were carried out on the scheduled date. The score of 93% for 2011 was calculated according to the new definition. Our goal for 2013 is to continue to perform at the same level. More information on safety can be found in the section on safety.