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Annual Statements

Financial reporting

Price winner 2012 in the category non-listed

Home Annual Statements Operational and socio-economic statements GRI index

GRI index

Ref.

Guideline Description

Chapter

C

Explanation, reference to other sources of information

1

PROFILE

1.1

CEO statement

Message from the CEO

C

1.2

Key effects, risks and opprtunities of business operations on Corporate Responsibility

Schiphol Group strategy
Risk management

C

2

ORGANISATION PROFILE

2.1

Name of the organisation

Notes to the consolidated financial statements - general information

C

2.2

Primary products, and/or services

Profile

C

2.3

Operational structure

Corporate Governance

C

2.4

Location of organisation's headquarters

+

C

Evert van de Beekstraat 202, 1118 CP Schiphol; the Netherlands

2.5

Number of countries where the organisation operates

Profile

C

2.6

Nature of ownership and legal form

Corporate Governance

C

2.7

Markets served

Profile

C

2.8

Scale of the organisation

Facts and Figures

C

Amsterdam Airport Schiphol covers 2,787 hectares and has 6 runways

2.9

Significant changes during the reporting period

+

C

No significant changes

2.10

Awards received in the reporting period

Excellent Visit Value

C

3

REPORTING PARAMETERS

3.1

Reporting period

+

C

01-01-2012 - 31-12-2012

3.2

Date of most recent previous report (if any)

2 April 2012

C

www.schiphol.nl/SchipholGroup/InvestorRelations/FinancialInformation/AnnualReports.htm

3.3

Reporting cycle

+

C

Annual

3.4

Contac point for questions

+

C

www.schiphol.nl/SchipholGroup/InvestorRelations/IRServicesContact.htm


www.schiphol.nl/SchipholGroup/CorporateResponsibility1/FurtherInformationAndContactInfo.htm

3.5

Process for defining report content

Operational and socio-economic statement

C

3.6

Scope of the report

Operational and socio-economic statement

C

3.7

State any specific limitations on the scope of the report

Operational and socio-economic statement

C

3.8

Basis for reporting

Operational and socio-economic statement

C

3.9

Data measurement techniques and calculation principles

Operational and socio-economic statement

C

Specific GRI indicators were found to be immaterial for Schiphol Group in terms of content. As a result, no measurements or calculations were carried out and no data is available. In other cases, data is not publicly available

3.10

Re-statements of information provided in previous reports

+

C

For three performance indicators, the data reported over 2011 differs from the data presented in the Annual Report 2011. The CO2 emission factors were adjusted in 2012 and the CO2 emissions over 2011 were recalculated. The 2011 calculation of the percentage of buildings with an EPDB label includes a number of car parks. Car parks are not part of the lettable floor area and have therefore been excluded from the calculation. The definition of the performance indicator 'comprehensive testing fire safety' was adjusted. Also for this performance indicator, the value for 2011 was recalculated

3.11

Significant changes relative to the previous reporting period

+

C

No significant changes

3.12

GRI table of contents

Operational and socio-economic statement

C

3.13

Verification report

Operational and socio-economic statement

C

4

GOVERNANCE STRUCTURE INDICATORS

4.1

Organisational governance structure

Report of the Supervisory Board
Supervisory Board, Management Board & Key Management
Corporate Governance

C

4.2

Relationship between the Chair of the highest governing body and executive position

Corporate Governance
Supervisory Board, Management Board & Key Management

C

4.3

Number of members of the highest governing body that are independent and/or non-executive members

Corporate Governance
Supervisory Board, Management Board & Key Management

C

4.4

Mechanisms available to shareholders and employees for submitting recommendations to, or exercising participation in decision-making

Report of the Supervisory Board
Corporate Governance
Shareholder information

C

Schiphol has a central works council and a number of local works councils. Employee participation is possible via these bodies and via the trade unions

4.5

Link between compensation for members of the highest governing body, top executives and managers and the organisation's performance

Remuneration

C

4.6

Processes in place for the highest governing body to ensure conflicts of interest are avoided

Corporate Governance

C

See also:
www.schiphol.nl/SchipholGroup1/InvestorRelations/CorporateGovernance.htm

4.7

Process for determining composition of highest governing body

Report of the Supervisory Board
Corporate Governance

C

4.8

Internally developed mission statements, principles and codes of conduct

Profile
Employees

C

The CLA features codes of conduct on inappropriate behaviour, use of e-mail and dealing with external parties. In addition there are anti-fraud regulations and whistleblower regulations

4.9

Procedures for the highest governing body to assess how the organisation identifies and manages Corporate Responsibility, risks and opportunities

Corporate Governance
Risk management

C

See also:
www.schiphol.nl/SchipholGroup/InvestorRelations/CorporateGovernance.htm

4.10

Processes for evaluating the highest governing body's own performance

Report of the Supervisory Board
Remuneration
Management agenda

C

4.11

Precautionary principle

Risk management

C

www.schiphol.nl/SchipholGroup/CorporateResponsibility1.htm

4.12

Externally developed economic, environmental, and social charters, principles, or other initiatives

+

C

Global Compact

4.13

Membership of associations (such as industry associations) and/or national/international interest groups

Supervisory Board, Management Board & Key Management
Consultation with stakeholders

C

Member of industry association Airports Council International

4.14

List of stakeholder groups engaged by the organisation

Consultation with stakeholders
Corporate Governance

C

See also:
http://www.schiphol.nl/SchipholGroup/CorporateResponsibility1/Dialogue.htmwww.schiphol.nl/SchipholGroup/CorporateResponsibility1/Dialogue.h

4.15

Basis for identifying and selecting stakeholders with whom to engage

Consultation with stakeholders
Corporate Governance

C

4.16

Method of engaging stakeholders

Consultation with stakeholders
Corporate Governance

C

4.17

Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns

Consultation with stakeholders

C

5.1

ECONOMIC PERFORMANCE INDICATORS

Management approach to economic performance

Financial Performance

C

EC1

Direct economic values

Financial Statements

C

EC2

Financial implications and other risks and opportunities for the organisation’s activities due to climate change

Sustainable Performance
Risk management

P

theGROUNDS
See also:
www.schiphol.nl/SchipholGroup/CorporateResponsibility1/EnvironmentallyFriendlyAviation.htm

EC3

Coverage of the organisation's defined benefit plan obligations

Financial Statements

C

EC4

Significant financial assistance received from government

+

C

No significant financial assistance received

EC6

Policy, practices, and proportion of spending on locally based suppliers

Chain responsibility

C

We cannot stipulate in tenders that we prefer local suppliers. We must comply with the basic principles of EU tendering legislation, which states the tendering process must be fair and that all suppliers should have equal opportunities

EC7

Procedures for local hiring and proportion of senior management hired from the local community

+

NM

International activities only involve a small number of managers seconded from the Netherlands

EC8

Development and effect of infrastructure investments and services provided primarily for public benefit

Financial Performance

C

We invest between EUR 250 to 300 million on an annual basis. A substantial portion of this is invested in improving, maintaining and optimally deploying the infrastructure related to the airport. The long-term investments contribute to the quality, accessibility and usage of the airport. Additionally, substantial investments have been made to improve parking facilities and airport-related property such as hotels, offices and cargo buildings

AO1

Number of passengers handled over the course of one year, categorised into international and domestic flights and O&D and transfer passengers, including transit-direct passengers.

+

C

Amsterdam Airport Schiphol
• Passengers (incl. transit-direct passengers) 51,035,590
• Domestic 0
• European 34,670,639
• Intercontinental 116,364,952
• O&D passengers (total) 30,100,632
• O&D European 22,865,174
• O&D Intercontinental 7,235,458
• Transfer (total) 20,874,960
• Transfer European 11,782,092
• Transfer Intercontinental 9,092,868
• Transit passengers 59,998

AO2

Number of air transport movements over the course of one year, categorised into day and night-time flights, and commercial, non-commercial, cargo and military flights.

+

C

Amsterdam Airport Schiphol
• Air transport movements totalled 437,904
• Cargo flights (commercial) 15,543
• Passenger flights (commercial) 407,864
• General aviation (non-commercial) 14,497
• Military flights (non- commercial) 154
• Other GA flights (non- commercial) 14,343
• Night-time flights total 21,583 Night-time flights (commercial) 20,852
• Night-time flights (non-commercial) 731

AO3

Cargo volume transported

+

C

Amsterdam Airport Schiphol: 1,483,448,088

5.2

ENVIRONMENT PERFORMANCE INDICATORS

Management approach of environmental indicators

Environment
Corporate Governance

C

EN1

Total amount of materials used by weight or volume

NM

In view of the fact that we are a service company, this performance indicator is not materially significant. We only record the purchase of materials, not the quantity of materials actually used. Materials for infrastructure construction: we do not carry out construction work ourselves

EN2

Use of recycled materials

Commodity shortages

C

EN3

Direct energy consumption by primary energy source

Environment

C

EN4

Indirect energy consumption by primary source

+

C

The energy consumption recorded concerns the total amount of energy consumed (electricity and gas). No indirect energy is purchased separately. If necessary, Schiphol will itself arrange for the transition from direct to indirect energy consumption

EN5

Energy saved due to conservation and efficiency improvements

Environment

C

EN8

Total water draw-off by source

+

NM

Drinking water is supplied by the water company. We do not draw off water to treat it for drinking purposes or industrial applications

AO4

Captured rainwater from the airport grounds. Rainwater may be polluted as a result of airport processes (such as kerosene leakage)

C

Rain water is captured in the rain water drainage system. If it is contaminated, it is cleaned before it is discharged to the surface water

EN11

Location and size of land owned, leased, managed, or adjacent to, protected areas and areas of high biodiversity value outside protected areas

+

NM

The airport did not build any new runways or terminals in 2012. As a result, there was no need to move any flora or fauna to a new location.
Our business operations do not take place in protected areas or areas adjacent to such areas. Because we leave the natural environment between our runways untended, it is home to special specimens of flora and fauna. For more information, read the book: 'Natuurgebied Schiphol. Flora en Fauna in kaart gebracht (Schiphol nature reserve. A compendium of its Flora and Fauna)'

EN12

Description of significant effects of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value

+

NM

EN16

Total direct and indirect greenhouse gas emissions

Climate friendly aviation
Accessibility and air quality

P

Only CO2. For the environmental permit, the other emissions no longer need to be reported to the Province of North Holland. Consequently, this information is not available

EN17

Other relevant indirect greenhouse gas emissions

+

P

The focus is on CO2, the most important greenhouse gas. See also EN16

EN18

Initiatives to reduce greenhouse gas emissions

Climate friendly aviation
Accessibility and air quality
Environment

C

EN19

Emissions of ozone-depleting substances

+

NA

The use of cooling agents no longer needs to be reported to the Province of North Holland for environmental permit purposes. Consequently, this information is not available

EN20

NOx, SOx, and other significant air emissions

Climate friendly aviation
Environment

P

Only CO2 and NOx emissions available. For the environmental permit, the other emissions no longer need to be reported to the Province of North-Holland. Consequently, this information is not available

AO5

Air quality composition

Environment

NR

Air quality is monitored by the government through the National Air Quality Cooperation Programme. Additionally, an external party calculates the air composition at Amsterdam Airport Schiphol once a year

EN21

Total water discharge by quality and destination

+

C

All waste water (sanitary and otherwise) is discharged from our buildings to an Evides waste water treatment installation. Water containing glycol and potassium formate is captured in the rain water drainage system and processed externally before it is discharged to to the surface water

EN22

Total weight of waste by type

Commodity shortages

C

EN23

Total number and volume of significant spills

-

NA

AO6

Amount of de-icing agent used to de-ice aircraft and remove ice from runways and taxiways

Environment

NA

EN26

Initiatives to mitigate the environmental impact of products and services

Sustainable Performance

C

EN27

Packaging materials of products

+

C

0%

EN28

Fines and non-monetary sanctions for non-compliance with environmental laws and regulations

+

C

In the work field of Schiphol a penalty payment was forfeited on one occasion in connection with a breach of the site permit by a tenant. Schiphol recovered the amount forfeited from the tenant who was in violation. other than that, no matters were taken to court concerning operations carried out at the Amsterdam Airport Schiphol site, nor were any fines or penalties imposed, or any other administrative sanctions used in relation to non-compliance with environmental laws or regulations

EN29

Significant environmental impact of transporting products and other goods and materials used for the organisation's operations, and transporting members of the workforce

Accessibility and air quality

C

AO7

Number of people living in noise-affected areas

Noise and local community

C

Visit www.bezoekbas.nl for an easy-to-read overview of noise impact distribution across the various regions

5.3

WORKING CONDITIONS AND FULL-TIME WORK INDICATORS

Management approach of working conditions

Employees
Corporate Governance

C

LA1

Total workforce by employment type, employment contract, and region

Profile
Employees

P

LA2

Employee turnover

Operational and socio-economic statement

C

LA15

Returning after parental leave

+

C

Dutch laws and regulations stipulate that everybody has the right to return to the position that they held prior to the parental leave

LA4

Percentage of employees covered by collective labour agreements

+

C

93,1%

LA5

Minimum notice period(s) regarding operational changes

+

C

No specific agreements were made on notice periods that would apply in the event of operational changes

LA7

Rates of injury, occupational disease, lost days, and absenteeism, and number of work-related fatalities by region

Employees
Operational and socio-economic statement

C

There were no work-related deaths in 2012

LA8

Education, training, counselling, prevention, and risk-control programmes in place to assist workforce members

Operational and socio-economic statement

C

See also:
www.schiphol.nl/SchipholGroup/Company1/Career.htm

LA13

Composition of governing bodies

Employees
Supervisory Board, Management Board & Key Management

C

LA14

Ratio of basic salary of men to women

+

C

Basic salaries for men and women are the same. This has been set down in the CLA

5.4

HUMAN RIGHTS

Management approach of human rights

Chain responsibility
Employees
Corporate Governance

C

HR1

Investment agreements that include human rights clauses

Chain responsibility

C

HR2

Percentage of significant suppliers and contractors that have undergone screening on human rights and action taken

Chain responsibility

P

Schiphol Group applies a purchasing policy that defines the framework and rules for purchasing activities. However, suppliers are not specifically screened in terms of their human rights record
See also:

www.schiphol.nl/SchipholGroup/CorporateResponsibility1/SupplyChainManagement.htm

HR4

Number of incidents of discrimination

+

C

No cases of discrimination have been reported

HR5

Significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk

Consultation with stakeholders

C

Employees are free to unite in trade unions and to negotiate collectively

HR6

Significant suppliers identified as having significant risk for incidents of child labour

+

NM

The majority of our operations take place in the Netherlands. We comply with Dutch laws and regulations, as do our suppliers

HR7

Significant suppliers identified as having significant risk for forced or compulsory labour

+

NM

The majority of our operations take place in the Netherlands. We comply with Dutch laws and regulations, as do our suppliers

HR10

Percentage of operations screened in terms of their human rights impact

NM

HR11

Number of complaints regarding human rights received through official channels.

NM

5.5

SOCIAL PERFORMANCE INDICATORS

Management approach of social performance indicators

Noise and local cummunity
Environment
Corporate Governance

C

SO1

% of activities that affect local community

+

C

100%

SO9

Operational activities with a significant (potentially) negative impact on the local environment

Sustainable performance

C

The environment is especially likely to suffer noise disturbance
See also:
www.bezoekbas.nl and GRI indicator PR1

SO10

Measures taken to minimise (potentially) negative effects on the local environment

Sustainable performance

C

The environment is especially likely to suffer noise disturbance
See also:
www.bezoekbas.nl and GRI indicator PR1

SO2

% of departments with known possibility of corruption-related risks

+

NA

SO3

% of employees trained in anti-corruption policies and procedures

+

C

In 2012, all employees with a post-graduate degree in auditing or accountancy have followed a training on professional ethics

SO4

Actions taken in response to incidents of corruption

+

NM

Not applicable, as there are no known cases of fraud

SO5

Positions with regard to public policy, participation in public policy development, and lobbying activities

Consultation with stakeholders

C

Member of industry association Airports Council International

SO8

Fines and non-monetary sanctions for non-compliance with laws and regulations

+

C

In 2012, Luchthaven Schiphol N.V. was fined a number of times for not correcting payroll tax returns on time

AO8

(Estimated) number of people to be voluntarily or involuntarily relocated in connection with the development or expansion of an airport

+

NM

Expansion of the airport in 2011 was limited and did not require any people to relocate

5.6

PRODUCT RESPONSIBILITY

Management approach to consumer health and safety

Safety
Corporate Governance

C

PR1

Life cycle stages in which health and safety effects of products and services are assessed

+

C

Employees are provided with a safe and healthy workplace. Employees are protected against high noise levels and high emission concentrations. Among other measures aimed at the environment, an up-to-date overview of noise impact levels has been made available via www.bezoekbas.nl

PR3

Type of information on products and services that are mandatory for procedures

+

C

The aviation sector is subject to a multitude of national and international laws and regulations

PR6

Programmes for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship

+

NM

Our marketing communication policy adheres to generally accepted ethical and cultural values and advertising codes. This renders the deployment of special programmes for compliance with laws and regulations in this field unnecessary

PR9

Fines for non-compliance with laws and regulations concerning the provision and use of products and services

+

C

During the reporting year no fines were imposed on Schiphol Group for failure to provide or fully provide services

AO9

Number of animals involved in wildlife strikes per 10,000 air transport movements

Safety
Operational and socio-economic statement

C

Bird strikes are an issue of material significance to Amsterdam Airport Schiphol

C = Complete

P = Partial

NM = Not Material

NA = Not Applicable

NR = Not Reported