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Annual Statements

Financial reporting

Price winner 2012 in the category non-listed

Home Annual Statements Operational and socio-economic statements

Operational and socio-economic statements


Performance indicators

Note

Amsterdam Airport Schiphol

Amsterdam Airport Schiphol

2012

2011

Top Connectivity

Destinations

317

313

Passenger volume (incl. transit direct passengers)

51,035,590

49,755,252

Air transport movements

423

420,249

Cargo volume

1.483.448 tonnes

1.523.690 tonnes

Passenger market share (top 10 European airports)

10.7%

10.9%

Cargo market share (top 10 European airports)

13.8%

13.9%

O/D passengers

30,100,632

29,491,315

Transfer passengers

20,874,960

20,189,310

Arrival punctuality

86.1%

85.1%

Departure punctuality

81.2%

78.8%

Excellent Visit Value

Irregularity rate

1.5%

2.0%

Departing passengers rating Schiphol as good/excellent

95%

93%

Arriving passengers rating Schiphol as good/excellent

95%

94%

Price/quality See Buy Fly (passenger satisfaction)

60%

57%

Spending per departing passenger (See Buy Fly) (in EUR)

16.69

15.55

Parking revenues per departing Dutch passenger (in EUR)

8.03

7.67

Concession revenues per departing passenger (in EUR)

5.62

5.26

Costs per Work Load Unit (in EUR)

10.77

10.54

Competitive Marketplace

Direct returns on property investments (before tax)

5.0%

6.3%

Expiry of leases within one year

5.2%

6.8%

Occupancy rate of property portfolio

91.8%

88.5%

Occupancy rate of property for operating activities in airport terminal

91.3%

91.5%

Occupancy rate of property for operating activities

91.4%

90.0%

Occupancy rate offices

84.0%

78.6%

Occupancy rate warehouse space

97.9%

94.6%

Size of property portfolio (m2)

565,899

565,278

Sustainable Performance

Companies located at the airport

497

502

People working at the airport

64,061

62,286

Schiphol College (SC)

SC: Students that obtained learning-on-the-job diploma

1

87.5%

75.0%

SC: Students that started intermediate vocational training programmes

1

795

382

SC: Interns placed

1

75

108

SC: Professional training courses followed by groups

1

59 professional training courses followed by 118 groups

50 professional training courses followed by 147 groups

Satisfaction of people working at Schiphol with overall accessibility

Not measured

80%

Passenger satisfaction with train services to and from Schiphol

88%; 87%

88%, 81%

Passenger satisfaction with road access to Schiphol

Not measured

78%

Passengers arriving by public transport

38.2%

40.1%

Passengers being dropped off or picked up

28.0%

27.5%

Passengers who park car

13.1%

12.2%

Passengers arriving by taxi

9.9%

10.2%

Passengers arriving by collective transport

7.7%

6.6%

Passengers using another mode of transport

3.1%

3.4%

Gross CO2-emissions own activities

2

112.830 tonnes

116.015 tonnes

Net CO2-emissions own activities

2

0 ton

6.482 tonnes

Self-generated energy (as % of total energy consumption)

1.8%

1.2%

Recycled normal waste

3

35.0%

30.2%

Collected waste

15.570 tonnes

13.864 tonnes

Enforcement point breaches

4

2

No breaches

People that filed noise complaints with Local Community Contact Centre Schiphol (Bas)

5,286

5,419

Specific complaints

84,674

88,768

Period complaints

42,069

40,843

Other complaints

3,861

3,255

Focus group complainants

5,253

5,394

Percentage of structural complainants and their share in total number of complaints

0.6% structural complainants responsible for 59.3% of all complaints

0.5% structural complainants responsible for 57.3% of all complaints

Purchases from suppliers that exercise Corporate Responsibility

5

70.7%

66.0%

FTEs

1,920.8

1,934.4

Employees

1,949

1,974

Average employee age

45.1

44.9

Average years of service

14.5

14.2

Proportion of women (women as a % of employees)

30.6%

29.9%

Proportion of female managers (women as a % of number of managers)

26.8%

24.1%

Diversity in SNBV top tier management

6

27.0%

23.4%

Absenteeism rate among SNBV employees

7

3.7%

4.7%

Turnover of staff in service (number of employees)

92

104

Turnover of staff leaving service (number of employees)

117

150

Average training budget (in EUR per employee)

2,021

1,946

Work-related accidents resulting in absence from work: SNBV excl. fire brigade

8

1.6

not applicable

Work-related accidents resulting in absence from work: fire brigade only

8

44.4

not applicable

Electricity consumption (kWh/operating year)

183,041,045

183,181,798

Gas consumption (m3/operating year)

12,230,853

13,804,031

Energy efficiency

-4.5%

-3.7%

Total energy savings

100 TeraJoules

77 TeraJoules

EPBD labels for existing buildings

9

73.4%

73.9%

Number of aircraft stands connected to FEGP and PCA during this year

10

15

30

Oxygen content of surface water

11

98.2%

95.4%

Drinking water consumption per passenger in litres

12

13.6

14.0

Runway incursions

13

42

36

Bird strike rate per 10,000 air transport movements

14

7.0

7.6

Comprehensive fire safety tests carried out

15

95%

93%

Performance indicators

Rotterdam The Hague Airport

Rotterdam The Hague Airport

2012

2011

Top Connectivity

Destinations

40

35

Passenger volume (incl. transit direct passengers)

1,273,000

1,124,000

Air transport movements

13,565

13,137

Sustainable Performance

FTEs

114.1

109.7

Employees

130

121

Average employee age

38.2

39.5

Average years of service

7.5

6.9

Proportion of women (women as a % of employees)

33.8%

31.4%

Proportion of female managers (women as a % of number of managers)

23.5%

29.4%

Absenteeism rate employees

3.1%

4.90%

Turnover of staff in service (number of employees)

15

22

Turnover of staff leaving service (number of employees)

6

22

Average training budget (in EUR per employee)

1,518

1,390

Electricity consumption (kWh/operating year)

3,736,504

3,597,814

Gas consumption (m3/operating year)

171,395

157,187

Drinking water consumption per passenger in litres

9.4

10

Collected waste

141,2 tonnes

128,0 tonnes

Recycled normal waste

25%

25%

Performance indicators

Eindhoven Airport

Eindhoven Airport

2012

2011

Top Connectivity

Destinations

46

36

Passenger volume (incl. transit direct passengers)

2,977,000

2,643,000

Air transport movements

22,995

20,227

Sustainable Performance

FTEs

30.2

28.2

Employees

36

33

Average employee age

41.3

41.3

Average years of service

7.4

7.0

Proportion of women (women as a % of employees)

50.0%

57.6%

Proportion of female managers (women as a % of number of managers)

33.3%

33.3%

Absenteeism rate employees

7.1%

4.3%

Turnover of staff in service (number of employees)

5

8

Turnover of staff leaving service (number of employees)

2

4

Average training budget (in EUR per employee)

219

1,151

Electricity consumption (kWh/operating year)

4,632,000

4,256,667

Gas consumption (m3/operating year)

87,000

93,664

Drinking water consumption per passenger in litres

4.2

7.4

Collected waste

229 tonnes

217 tonnes

Recycled normal waste

16%

17%

Performance indicators

Lelystad Airport

Lelystad Airport

2012

2011

Top Connectivity

Air transport movements

114,508

123,035

Sustainable Performance

FTEs

15.1

16.1

Employees

16

17.0

Average employee age

44.1

40.8

Average years of service

11.9

10.6

Proportion of women (women as a % of employees)

18.8%

17.6%

Proportion of female managers (women as a % of number of managers)

0%

0%

Absenteeism rate employees

2.0%

14.3%

Turnover of staff in service (number of employees)

1

-

Turnover of staff leaving service (number of employees)

2

1

Average training budget (in EUR per employee)

417

983

Electricity consumption (kWh/operating year)

220,000

203,000

Gas consumption (m3/operating year)

30,000

28,000

Collected waste

5 tonnes

4 tonnes

Recycled normal waste

20%

15%