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Consumer
Products & Services



The business area Consumer Products & Services develops and manages the range of products and services offered at Amsterdam Airport Schiphol. Its primary aim is to enable passengers to travel care-free and comfortably. This business area grants concessions for shops, restaurants, services and entertainment and operates a number of shops and the car parks. It also creates opportunities to advertise at Amsterdam Airport Schiphol. The Privium programme and the VIP centre offer a range of specific services for premium passengers.

Sources of revenue

This share of the revenue is non-regulated and encompasses retail sales, concession income, car parking fees, rents, advertising and media revenues and other income and management fees.

Consumer Products & Services in 2012
  • Revenue and operating result increased significantly on higher passenger numbers and spending per passenger
  • Average spending per passenger in Retail Airside shops increased by 7.3% to 16.69 euros, in part as a result of the redesign of Departure Lounge 3 in 2011 and improved range of commercial outlets in redesigned Departure Lounge 4
  • Improvement of the price/quality perception at Retail Airside
  • Introduction of Short Stop Parking to reduce congestion on drop-off roads
  • New revenue record of more than 87 million euros in own liquor, tobacco and chocolate shops

Key performance indicators
Spend per passenger Retail Airside
EUR per departing passenger

2012

16.69

2011

15.55

2010

15.84

2009

15.13

2008

15.95

Perceived price/quality Retail Airside - rated good or excellent
Passenger satisfaction (in %)

2012

60

2011

57

2010

56

2009

52

2008

55


Parking revenues
EUR per departing NL passenger

2012

8.03

2011

7.67

Key figures

EUR million

2012

2011

%

Total revenue

366

340

7.9

Operating expenses

188

192

-1.8

EBITDA

204

174

17.4

Operating result

178

148

20.5

Average fixed assets

258

247

4.2

EUR million

2012

2011

%

Concessions

149

136

9.2

Parking fees

81

78

4.7

Retail sales

87

78

10.8

Rents and leases

17

16

7.4

Advertising

19

18

4.1

Other revenues

13

14

-7.0

Total revenue

366

340

7.9